Converge+ combines rapid badge scanning, voice-to-text notes, instant lead scoring, and conversation recording (with consent) in one platform. It uses AI to instantly analyze interactions; score leads and generate personalized follow-up—giving you real-time insights and unmatched post-event ROI. 

By capturing richer data—like voice notes and behavioral signals —Converge+ helps you follow up while interest is high. Lead scoring and quick qualification making it easy to prioritize and personalize outreach, boosting conversion. 

Yes. You can request a demo or preview of Converge+ by contacting the Exhibitor Services team at  SmokyMountainGift.es@clarionevents.com.

You’ll receive an export of lead details including contact info, job title, company name and address, email address, conversation notes, and lead scoring. 

Upgrades are available to unlock added features (personal dashboard, segmentation, AI-driven insights, etc.), real-time access to lead data with multiple team logins. Contact SmokyMountainGift.es@clarionevents.com if you’re interested in learning more about upgrades. 

Data security is our top priority. All badge scans are encrypted, and our system prevents unauthorized third-party access. Converge+ is GDPR-compliant and follows industry best practices for data privacy. Data stays secure from capture to export. 

Setup takes minutes. Once your admin receives their login, they can assign scan licenses to team members and add up to 3 lead qualifying questions. 

Within 2 business days of purchase, your admin will receive an email from Smoky Mountain Gift Show Converge+ with the subject line: “Action Required: Complete Your Converge+ Setup”. 

Check your spam folder for an email from Smoky Mountain Gift Show Converge+ with the subject line: “Action Required: Complete Your Converge+ Setup”.  If unable to locate, contact the Exhibitor Services team at  SmokyMountainGift.es@clarionevents.com to confirm admin status and request a resend.  

Yes. Setup is required to connect your team members to their scan licenses to begin scanning. During setup, the admin has the option to add up to 3 lead qualifying questions.

No, Converge+ Scan can be accessed from your personal mobile device.

Rental devices are available through our partner, Fello. 

To Order, email Paul Bender (paulb@fello.com) with the following details: 

• Quantity of iPhones 

• Rental Start (Delivery) Date 

• Rental End (Return) Date 

• Shipping Zipcode (Full address will be confirmed later) 

• Any extra apps or customization requests 

  • Clarion will provide the event mobile app details for configuration. If you have any additional customization requests, please share and note that there may be additional costs. 

• Any extra hardware needs (Example: Extra Battery Packs) 

 

Paul will follow up with your estimated costs and provide a payment link. 

Note: Credit card payments are preferred, but Fello can accommodate checks or ACH on request. Please plan for additional processing fees and times. 

Deadline: All orders must be placed and payments submitted by September 21st to avoid expedited shipping fees. Orders placed after this date will need about 1 business day of turnaround from confirmation to delivery and may incur rush or expedited shipping costs.

No, you’ll receive a unique URL to access Converge+ scanning—no additional downloads required.   

Refunds are subject to event policies and timing. Please contact your Exhibitor Services Manager at  SmokyMountainGift.es@clarionevents.com.

No problem — Wi‑Fi isn’t required for scanning. The app works in offline mode, so you can scan badges, manually enter leads, and add notes even without a connection. We recommend going online at the start and end of each day to sync your leads so they can flow in your leads export. Some features are limited while offline, but your core lead capture still works. 

At least 1 week prior to the event, you'll receive your unique URL to login to Converge+ Scan. Look for the email from Smoky Mountain Gift Show Converge+ with the subject line: “Your Converge+ Scan License is Ready – Start Scanning!

Once you’ve clicked on your unique link, you can begin scanning with Converge+. Bookmark the link for quick and easy access!  

Yes, with attendee consent, Converge+ allows you to capture recorded conversations – as well as voice notes – to help personalize your follow-up and improve lead quality. 

You can view all your scans on your Converge+ Scan homepage to review and edit notes or contact information. All lead data and notes captured will be available in your post-event export. 

For real-time access to lead data, and added features contact SmokyMountainGift.es@clarionevents.com to learn more about our upgrade options available.

Yes. You must obtain verbal consent before recording any conversation. The app includes a prompt to help facilitate this. 

Yes. You will be able to send follow-up emails directly through the app when you click on the lead.

Yes, you can attach files and edit the auto-generated emails before sending. 

Scan access will expire  24 hours after the event ends. Ensure all leads have been uploaded and business cards scanned before access expires.

There will be dedicated staff during the event to support you. 

Reach out to your Exhibitor Services team at  SmokyMountainGift.es@clarionevents.com for assistance. 

Your admin will receive an email two days post-event with an export of your leads. 

For real-time access to your leads, contact SmokyMountainGift.es@clarionevents.com for more information on our upgraded offerings!  

Check your spam folder for an email from Smoky Mountain Gift Show Converge+ with the subject line: “Your Converge+ Post-Show Lead Export is Ready to Download”.  If unable to locate, contact your Exhibitor Services team at  SmokyMountainGift.es@clarionevents.com to assist.